Pengaruh Motivasi Kerja dan Kepuasan Kerja terhadap Organizational Citizenship Behavior (Studi pada Divisi Sumber Daya Manusia PT Bank Sumut Kantor Pusat Medan)

Abstract

Human resources are required to have a competitive advantage in an effort to support the continuity of optimal company performance. The behavior that is demanded by the company today is not only in-role behavior or work according to job description, but also extra-role where the extra contribution to completing work from the company is known as Organizational Citizenship Behavior (OCB). The purpose of this study is to analyze the influence of work motivation and job satisfaction on OCB in employees of the Human Resources Division of PT Bank Sumut Head Office in Medan. The influence between work motivation and job satisfaction will be analyzed partially and simultaneously on OCB. The form of research used in this study is quantitative research with an associative approach. Sampling was carried out through a saturated sampling technique using 31 respondents as a sample. The primary data used in this study was obtained by distributing questionnaires directly to employees while secondary data was obtained through literature studies. The data analysis techniques used are validity test and reliability test. The data analysis methods used are classical assumption tests, multiple linear regression analysis and hypothesis tests. The results showed that the work motivation variable (X1) had a positive and significant effect on OCB (Y) with a tvalue of 3.213 > 2.048 with a significance value of 0.003 < 0.05. The job satisfaction variable (X2) had a positive and significant effect on OCB (Y) with a tvalue of 2.611 > 2.048 with a significance value of 0.014 < 0.05. In the simultaneous test (together), it was shown that the variables of job motivation and job satisfaction had a simultaneous effect on organizational citizenship behavior with an influence level of 37.1% while the remaining 62.9% is influenced by other factors outside this study.