Pengaruh Kepemimpinan Transformasional dan Emotional Intellegence terhadap Organizational Citizhenship Behavior dengan Dimediasi Kepuasan Kerja pada PT Bank BTN (Persero) Cabang Medan

Abstract

The purpose of this study was to determine and analyze several things, namely; the effect of transformational leadership on organizational citizenship behavior, the effect of transformational leadership on job satisfaction, the effect of emotional intelligence on organizational citizenship behavior, the effect of emotional intelligence on job satisfaction, the effect of job satisfaction on organizational citizenship behavior, the effect of transformational leadership on organizational citizenship behavior mediated by job satisfaction and the effect of emotional intelligence on organizational citizenship behavior mediated by job satisfaction. In this study using associative research type with a sample of 61 respondents who are employees of PT Bank BTN Medan Office. The data collection technique uses a list of statements such as questionnaires and data analysis techniques using Partial Least Square (SmartPls) to test the seven hypotheses proposed in this study. The results showed that the effect of transformational leadership on organizational citizhenship behavior was positive and significant, the effect of transformational leadership on job satisfaction was positive and organizational, the effect of emotional intelligence on organizational citizhenship behavior was positive and significant, the effect of emotional intelligence on job satisfaction was positive and significant, the effect of job satisfaction on organizational citizhenship behavior was positive and significant, the effect of transformational leadership on organizational citizhenship behavior mediated by job satisfaction is positive and significant (meaning job satisfaction becomes a mediating variable between transformational leadership and organizational citizhenship behavior), the effect of emotional intelligence on organizational citizhenship behavior mediated by job satisfaction is positive and significant (meaning job satisfaction becomes a mediating variable between emotional intelligence and organizational citizhenship behavior).