Human Governance dalam Pelayanan Publik di Dinas Kependudukan dan Catatan Sipil Kota Medan

Abstract

Human Governance in public services is a concept that emphasizes the importance of government governance that focuses on empowering individuals or community groups. However, there are still Human Governance problems at the Medan City Population and Civil Registry Service. The aim of this research is to study and analyze Human Governance in Public Services at the Medan City Population and Civil Registry Service. The method used in this research is descriptive with a qualitative approach. Data collection was carried out using interview, observation and documentation techniques. Data was obtained and analyzed qualitatively using the Human Governance principles approach proposed by Mario Beggini including Accountability, Security and Freedom, Participation, Sustainability and Reliability. In this research, to check the validity of the data, researchers focused more on comparing observational data with interview data. The results of this research show that the services provided by employees or state civil servants are not optimal, because there are too many people who take care of population administration and there are not enough employees working in the Population and Civil Registry Office so that people do not receive optimal service. Apart from that, there are still differences in the services provided by employees to the community, so there are still people who feel that the service process is unfair. During the service process, employees do not fully appreciate the community, because employees are still stalling for time in each service process. This is due to the lack of availability of blanks, thus hampering the service process.