Persepsi Pemustaka terhadap Online Public Access Catalog (OPAC) Perpustakaan Universitas Islam Negeri Sumatera Utara Menggunakan Metode End User Computing Satisfaction (EUCS)

Abstract

This research was conducted at the State Islamic University of North Sumatra Library. The aim of this study is to determine the perception of library users towards the Online Public Access Catalog (OPAC) at the State Islamic University of North Sumatra Library. A quantitative descriptive method was employed. The population of this study consists of undergraduate students at the State Islamic University of North Sumatra, totaling 30,735 individuals. A sample size of 100 respondents was determined using the Slovin formula. The sampling technique employed in this study was accidental sampling. Data collection was conducted through the distribution of questionnaires to respondents. The research findings indicated that the perception of users towards the Online Public Access Catalog (OPAC), as measured by the End User Computing Satisfaction (EUCS) method, can be summarized as follows: (1) In terms of content dimension, the average score was 3.75, suggesting that users of the State Islamic University of North Sumatra Library were satisfied with the content of the OPAC. (2) Regarding the accuracy dimension, the average score was 3.54, indicating users were satisfied with the accuracy of the OPAC. (3) In terms of format dimension, the average score of 3.82 showing that users were satisfied with the format of the OPAC. (4) In terms of ease-of-use dimension, the average score of 3.86 indicated that users were satisfied with the ease of using the OPAC. (5) For the timeliness dimension, the average score of 3.6 suggested users were satisfied with the timeliness of the OPAC. The conclusion of this research was that the perception of library users towards the Online Public Access Catalog (OPAC) at the State Islamic University of North Sumatra Library was satisfactory.