Pengaruh Kepuasan Kerja dan Organizational Justice terhadap Organizational Citizenship Behavior (OCB) (Studi Kasus pada PT. Quantum Nusatama Medan)

Abstract

Organizational Citizenship Behavior (OCB) refers to voluntary actions where employees perform tasks beyond what is expected or required. OCB can be influenced by job satisfaction and organizational justice. When employees are satisfied with their jobs, they tend to complete tasks optimally and contribute more to the company. Additionally, when employees feel they are treated fairly by the organization, they are more motivated to put in extra effort and support the overall success of the organization. This study aims to analyze the influence of job satisfaction and organizational justice on Organizational Citizenship Behavior at PT Quantum Nusatama Medan. The impact of both job satisfaction and organizational justice will be analyzed both partially and simultaneously in relation to OCB. This research employs a quantitative method. The population comprises the employees of PT Quantum Nusatama Medan, and a sample of 71 respondents was selected using probability sampling. Primary data were collected through direct distribution of questionnaires, while secondary data were gathered through literature reviews. The data analysis methods used in this study include Validity Test, Reliability Test, Classical Assumption Test, Multiple Linear Regression Analysis, and Hypothesis Testing. The results of the study indicate that both job satisfaction and organizational justice have a positive and significant effect on OCB, both partially and simultaneously. The coefficient of determination (R) shows a strong relationship between job satisfaction, organizational justice, and OCB, with an R-value of 0.750. The Adjusted R Square value indicates that job satisfaction (X1) and organizational justice (X2) contribute 58.2% to OCB (Y), while the remaining 41.8% is influenced by other variables not addressed in this study.