Transparansi dalam Pembuatan Izin Usaha di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Medan

Abstract

Public service transparency is needed to improve and gain public trust. The lack of transparency usually occurs in government offices where many people visit. One of them is Dina which is related to making business permits, namely the Medan City Investment and One Stop Integrated Services Service. In this department, there are still complaints from the public regarding the dissemination of information in making business permits. This shows that there are obstacles in transparency in making business permits. This research aims to describe in detail the transparency in making business permits at the Medan City Investment and One Stop Service. The research method used in this research is descriptive research with a qualitative approach. Data collection was carried out using interview, observe and documentation techniques. The data obtained were analyzed qualitatively using the Transparency theory approach proposed by Dwiyanto, including the dimensions of the level of openness of the public service delivery process, ease of service regulations and procedures, and ease of obtaining information. The results of this research show that there has been transparency in making business permits at the Medan City Investment and One-Stop Integrated Services Service. In the dimension of the level of openness, the implementation process has undergone changes where information regarding services is disseminated openly and can be accessed freely by the public. This information includes matters relating to the requirements for making a business permit, costs for making a business permit, time for making a business permit, and procedures for making a business permit. Then, in the dimension of ease of service regulations and procedures, there are changes where information relating to regulations and procedures is open. The public can access these regulations and procedures through the official website of the department. Furthermore, in the dimension of ease of obtaining information, there are several things that can be done, namely disseminating information through various social media, disseminating information through the official website, conducting a pick-up and drop-off program, and conducting a cheerful Thursday program. Apart from that, there is a need to improve services to people who do not understand the use of information technology and increase the number of Cheerful Thursday service days.