Peran Penanganan Surat dalam Mendukung Kinerja Komisi E DPRD Provinsi Sumatera Utara

Abstract

In correspondence activities in an agency, letters can strengthen the achievement of goals in organizational activities. Mail handling must be carried out in a systematic and organized manner to ensure the smooth administration of the agency or organization. This study aims to determine the administrative flow of letter handling that supports the performance of Commission E of the North Sumatra Provincial DPRD. This research uses qualitative methods with data collection techniques in the form of interviews, observations, and literature studies. The results showed that Commission E of the North Sumatra Provincial DPRD has implemented an administrative flow that is in accordance with applicable regulations and complies with the Standard Operating Procedures (SOP) that have been set. This is evidenced by Commission E in carrying out its duties and functions with full responsibility and professionalism as reflected in their efforts to continue to perfect the administrative flow and overcome existing obstacles. Commission E also continues to strive to improve the quality of service to the community by ensuring that every letter handled is processed as well as possible. The research highlighted the importance of clear structures and procedures in speeding up the mail completion process, reducing delays, and improving time efficiency as well as transparency and accountability. The research also identified obstacles encountered, such as the absence of leaders that hindered the signing process, and solutions implemented to overcome these obstacles.